Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hi@parfumelab.de.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@parfumelab.de.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Non returnable items
The following types of items cannot be returned:

  • Products that come sealed and which cannot be returned with a broken seal.
  • Unfortunately, we cannot accept returns on sale items or gift cards.
  • Products that have been used

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@parfumelab.de.

01

OUR STORY

We are a family owned company with over 20 years of experience in the beauty and perfume industry. At our core, we prioritize quality above all else.

We believe that everyone deserves to indulge in luxurious scents, regardless of their budget. Our mission is to make high-quality fragrances accessible to all, ensuring that everyone can enjoy the pleasure of smelling great without breaking the bank. Welcome to our world of affordable elegance and irresistible scents.

02

INSPIRED BY FAMILIAR SCENTS

Parfumelab offers extraordinary fragrances inspired by high street brands. Quality is our top priority, and we customize your favourite scent according to your preferences. Our perfumes contain 35% pure fragrance oil, leading to an extraordinary intensity and longevity of the scent. We take pride in offering custom-made products that provide our customers with a unique fragrance experience.

In our company, we emphasize quality, where you pay for the scent itself, not the brand.

01

OUR STORY

We are a family owned company with over 20 years of experience in the beauty and perfume industry. At our core, we prioritize quality above all else.

We believe that everyone deserves to indulge in luxurious scents, regardless of their budget. Our mission is to make high-quality fragrances accessible to all, ensuring that everyone can enjoy the pleasure of smelling great without breaking the bank. Welcome to our world of affordable elegance and irresistible scents.

02

INSPIRED BY FAMILIAR SCENTS

Parfumelab offers extraordinary fragrances inspired by high street brands. Quality is our top priority, and we customize your favourite scent according to your preferences. Our perfumes contain 35% pure fragrance oil, leading to an extraordinary intensity and longevity of the scent. We take pride in offering custom-made products that provide our customers with a unique fragrance experience.

In our company, we emphasize quality, where you pay for the scent itself, not the brand.

Our passion, is your satisfaction!

DISCLAIMER

Please take note that the products featured on our website are provided as a reference only and should never be mistaken for genuine high street, designer, or niche brand items. Any brand names and copyrights, whether in use or not, remain the exclusive property of their respective manufacturers and/or designers.

These products are purely sources of inspiration and are not intended to replicate or imitate any other fragrance or original product.

Perfume lab explicitly distinguishes itself from the original products, and we maintain no affiliations with the manufacturers of these unnamed designer brands.

All trademarks, whether in use or not, are the sole property of their respective owners. Our business is not endorsed, directly affiliated with, managed, authorized, or sponsored by any referenced or unreferenced trademark holder.

The utilization of product names is solely for the purpose of identification and reference, and it does not suggest any association with the trademark holder.

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